Serova Free Shipping Policy

How long does it take to process an order?

Shipping time: 1-3 business days

How long is the delivery time?

Shipping time will vary depending on the shipping address and speed.

Gernally, 

Europe: 7-13 business days
USA: 9-15 business days

Where are you shipping?

Products can be delivered to the United States and some European countries, including Germany, the United Kingdom, France, Italy, Spain, Netherlands, Poland, Belgium, Sweden, Greece, Portugal, Czech Republic, Hungary, Romania, Austria, Switzerland, Denmark, Finland, Ireland, Norway, Slovakia, Croatia, Lithuania, Slovenia, Latvia, Estonia, Cyprus.

For other regions: If you are unable to check out due to delivery issues, please contact our sales team at service@serovahome.com with your shipping address and details of the items you wish to order. We will contact you whether we can ship the packages to you.

Is there a free shipping service?

We provide free delivery for all orders in the the United States and some European countries, including Germany, France, the United Kingdom, Bulgaria, Belgium, Poland, Denmark, Finland, the Netherlands, the Czech Republic (Czechia), Croatia, Latvia, Lithuania, Romania, Malta, Portugal, Sweden, Slovakia, Slovenia, Spain, Greece, Hungary and Italy.

For other regions: If you are unable to check out due to delivery issues, please contact our sales team at service@serovahome.com with your shipping address and details of the items you wish to order. We will contact you to provide a competitive shipping quote.

How will I know when my order is shipped?

Once your order is delivered you will receive a shipment notification email with a tracking number. Your order may be divided into several boxes or bags according to the size of the order.

I'm having problems with the carrier tracking info.

I'm sorry for that! In some cases, it may take several working days for your delivery status to be registered.

For the best of your ability, please wait 48 hours to make sure that your package is marked "delivered" but you have not yet received it. In some cases, the carrier will update the state prematurely! If you don't have a tracking number, contact us at service@serovahome.com. We'll look into it.

What kind of carriers are you using?

Usually we use YTO Express, USPS, UPS, and Federal Express. Should you not be able to receive any of these carriers, please contact us ASAP by e-mail service@serovahome.com.

How do I modify my shipping address?

If your order has been sent to the wrong address, please contact us at your earliest convenience.

service@serovahome.com.

We'll do everything we can to get it corrected!

Note:

1. All delivery times are quoted in business days, excluding weekends and holidays.

2. The delivery time for an order includes shipping time and order processing time. It takes 1-3 business days for us to process your order. Once your order is shipped, you will receive an email notification with the package logistics tracking number.

3. Shipping costs do not include applicable duties or taxes. Duties, customs and any other import taxes are not prepaid and are the responsibility of the customer.